TOURIZZY – PRIVACY POLICY
Last updated: 20.1.2026.
This Privacy Policy (“Policy ”) explains how Toureasy d.o.o. , Gustava Krkleca 29, 10000 Zagreb, Croatia, EU (“Tourizzy ”, “we ”, “us ”) collects, uses, discloses, and protects personal data when you use the Tourizzy mobile application and related services (the “Platform ”).
This Policy applies to Users and Creators worldwide.
1. DATA CONTROLLER
The data controller responsible for processing your personal data is:
Toureasy d.o.o. info@toureasy.com
2. PERSONAL DATA WE COLLECT
We collect the following categories of personal data:
2.1 Account Information
name (if provided)
email address
password (encrypted)
account role (User / Creator)
2.2 Creator-Specific Data
business or legal entity details
tax identification number (where required)
IBAN / payout details
verification documents
2.3 Location Data
precise location data , collected only while the app is in use ,
Location data is not tracked in the background .
2.4 Usage & Analytics Data
app interactions
device information
crash reports
performance metrics
2.5 Communications
customer support messages
emails
push notification preferences
3. HOW WE USE PERSONAL DATA (PURPOSES)
We process personal data to:
provide and operate the Platform
enable location-based video tours
manage accounts and authentication
process creator payouts
send transactional and marketing communications
improve app performance and user experience
comply with legal obligations
4. LEGAL BASIS FOR PROCESSING (GDPR)
We process personal data based on:
Contractual necessity (account creation, purchases, payouts)User consent (location data, marketing communications)Legal obligations (accounting, tax, compliance)Legitimate interests (platform security, analytics, fraud prevention)
You may withdraw consent at any time through app settings or by contacting us.
5. LOCATION DATA
Tourizzy collects precise location data only while the app is actively in use in order to:
unlock location-specific content
display nearby video tour points
enhance navigation and user experience
Location data is not used for tracking outside the app and is not sold to third parties.
6. THIRD-PARTY SERVICE PROVIDERS
We use trusted third-party services to operate the Platform, including:
Firebase (authentication, analytics, crash reporting)Mapbox (maps and location services)Apple App Store & Google Play Store (in-app purchases, distribution)Stripe (creator payouts and payment processing)
These providers process data in accordance with their own privacy policies and applicable data protection laws.
7. INTERNATIONAL DATA TRANSFERS
Personal data may be processed outside the European Economic Area (EEA) through third-party providers.
Where applicable, such transfers are safeguarded using:
Standard Contractual Clauses (SCCs)
equivalent legal protections required under GDPR
8. DATA RETENTION
We retain personal data only for as long as necessary to:
provide the Platform
comply with legal obligations
resolve disputes
enforce agreements
Account data may be retained after termination where legally required.
9. USER RIGHTS (GDPR)
You have the right to:
access your personal data
correct inaccurate data
request deletion (“right to be forgotten”)
restrict or object to processing
data portability
withdraw consent at any time
Requests can be submitted to: [ADD PRIVACY EMAIL]
10. MARKETING COMMUNICATIONS
We may send:
email communications
push notifications
You may opt out at any time through:
app settings
unsubscribe links
contacting us directly
Transactional messages (e.g. account or purchase confirmations) cannot be opted out of.
11. DATA SECURITY
We implement appropriate technical and organizational measures to protect personal data, including:
encryption
access controls
secure hosting environments
However, no system is completely secure, and we cannot guarantee absolute security.
12. CHILDREN’S PRIVACY
The Platform is intended for users 18 years and older .
We do not knowingly collect personal data from minors.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Continued use of the Platform constitutes acceptance of the updated Policy.
14. CONTACT
For any privacy-related questions or requests, contact:
Toureasy d.o.o. info@tourizzy.com
